Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
?No Profanity or inappropriate defamatory remarks
?No Personal Identifying information (e.g., customer phone number or email)
?No Competitor references (e.g., another brand or dealership)
?Dangerous behavior (e.g. threatening to harm employees or others)
?Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Price & Locate
Ford Credit Finance
Tools & Resources
Apply for Credit
Service & Maintenance
Support & How-Tos
Ford Credit is here for you. We’re pleased to offer programs that can protect your vehicle and your investment.
It’s smart that you keep up with your scheduled maintenance. What about unexpected repairs? Ford Protect Extended Service Plans help protect you from unforeseen events.
If your Ford is stolen or declared a total loss, GAPCoverage gives you protection for the gap between your insurance payoff and finance balance (subject to program terms).
Anticipate the unexpected